It is the aim of cars2vans.com Limited to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. We will acknowledge your complaint within three working days. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately during regular business hours; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint within five working days, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 0161 737 3716
or write to us at 20 Winders Way, Salford University Business Park, Salford, M6 6AR
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
You may also contact the BVRLA Coinciliation Service:
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 0161 737 3716
F: 0161 332 7885
20 Winders Way
Salford University Business Park
cars2vans.com Limited are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 660969
Registered in England & Wales with company number : 5156626 | Data Protection No : Z9806971 | VAT No : 837 4660 05
Registered Office : Charter Buildings, 9 Ashton Lane, Sale, Trafford M33 6WT
We are leasing broker members of the BVRLA and adhere fully to their leasing charter. Membership number 2245
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